Comments on: The BEST elf Products

By: Jen Ruhman

Jen Ruhman — Sat, 22 Jul 2017 22:27:24 +0000

In reply to Deepa.

Hi Deepa,
elf has an amazing and affordable moisture collection. I especially like the hydrating gel mist – (spray throughout the day), daily hydration moisturizer, night serum, I also like their moisturizing spf.
You can’t go wrong, its good simple stuff.
Jen xo

By: Deepa

Deepa — Mon, 17 Jul 2017 13:53:11 +0000

Hi
I have dry skin
And this is the first time using cosmetics .
Can you suggest me some good elf stuff

By: Jen Ruhman

Jen Ruhman — Wed, 29 Mar 2017 04:03:39 +0000

In reply to Marianna. Ya, that just seems like something elf needs to call attention to. Because their prices are so low, you'd think people would naturally order more items. Elf - should REALLY fix this.

By: Marianna

Marianna — Tue, 28 Mar 2017 06:07:51 +0000

In reply to Jen Ruhman.

I understand that they can be complicated (even though I have ordered many times clothes from abroad and didn’t have these issues) but still, I was willing to go through the whole process needed to get my package.
And when I did all that “oops sorry , we can’t give you the package if it’s more than 5 items”
WTF people????
You are welcome 🙂

By: Jen Ruhman

Jen Ruhman — Tue, 28 Mar 2017 04:29:47 +0000

In reply to Marianna. That sounds upsetting. International orders are usually more complicated than it seems and take longer to process and ship. I agree, they should have more disclaimers about international shipping. Thanks for sharing your experience.

By: Marianna

Marianna — Mon, 27 Mar 2017 12:47:36 +0000

I’ve been shopping online for years now and I’ve had my worst online shopping experience with E.L.F.
I suggest you to not buy from them, If you are not in the UK or the US .
Let me give you the whole story.
First of all, the minute I get to their webpage, I choose “ship to Greece” and I get a note that yes , they do ship to Greece, right?
I placed a bunch of orders a few weeks ago.
For some of them , the payment did not work, so they weren’t completed, and for some others, 2 actually, I did pay.
I have the receipts and everything .
After that, they notified me that some orders were rejected, cause they don’t ship internationaly or cause I didn’t make my order international.
First of all, what’s the point in telling me from the very first moment that you do ship to Greece, only to cancel my order after that, telling me that you don’t ?
Second, I contacted my bank and they told me that E.L.F. needs to release my payments , which they STILL haven’t.
And there’s more…
I got notifications from Borderfree for some orders, telling me that they were shipped and that they are coming in a few days.
DHL contacted me, telling me that they do have my order and that they need a bunch of documentations to go through with the delivery.
After I gave them what they asked, they told me that I can’t receive my order, if it’s more than 5 items.
So I ask you again:
Why wasn’t there a warning in the site that for shippings to Greece, there should be maximum 5 items?
Why did I get into all this trouble, just to realize that I can’t receive my order anyway?
And most importantly, why am I 150 euros short, and still haven’t received neither my orders not a refund?
I went into all that trouble, just because they don’t have the warnings that they should, on the website.
They are obligated to give me all the information I need to make a purchase, otherwise they’re a fraud.
I don’t know if the products are good and I am not judging that, but the online buying thing, has some serious issues.
I am willing to let this go if they reinmburce me for all that trouble and for the fact that their website does not have adequate information, but they won’t even answer my messages .

By: Jen Ruhman

Jen Ruhman — Wed, 06 Jan 2016 02:53:04 +0000

In reply to Lauren.

Hi Lauren!
I don’t use MAC anymore since they’re not cruelty free anymore. I did used to use NC 20 for my face and to hi light using c2. Hope that helps xo!
Jen